FAQ
39 bd FAQ —
39 bd FAQ —
VIP, Account, Deposit and Withdrawal
This page has detailed answers to the most frequently asked questions about 39 bd. How VIP cashback works, what to do if you have trouble logging in, how to deposit via bKash or Nagad, how long withdrawals take — all of these topics are covered step by step below. If you cannot find the answer to your question, contact us via 24/7 live chat.
20+ questions and answers
4 sections
24/7 support available
For ages 21 and above
What's on this page
Section 01
VIP Benefits
Below you will find details on what each of 39 bd's three VIP levels offers and how to receive weekly cashback.
39 bd has three VIP levels — Bronze, Silver and Gold. The Bronze level offers up to 0.3% cashback on the week's net losses, Silver offers up to 0.5%, and Gold offers up to 0.8%. Cashback is a set percentage of whatever remains after subtracting total winnings from total losses for that week. Visit the relevant page for full details on the 39 bd VIP programme.
Weekly cashback is calculated on the net loss for that week — meaning total losses minus total winnings. For example: if a Silver member has a net loss of ৳20,000 in a given week, they receive ৳20,000 × 0.5% = ৳100 cashback. That is the maximum for that level. Cashback is paid out once per week.
VIP level upgrades at 39 bd depend on overall activity — regular account use, deposits, and consistent gameplay are taken into account. No specific turnover threshold is publicly stated; however, active and regular members gradually move up to higher levels. Contact the 39 bd support team for detailed eligibility criteria.
Gold members receive up to 0.8% weekly cashback, plus priority customer service and early access to special promotions. 39 bd regularly offers exclusive deals to higher-level members. These benefits apply to Gold accounts automatically — no separate claim is needed.
New members are automatically enrolled at the Bronze level upon registration and are immediately eligible for up to 0.3% weekly cashback. There is also the opportunity to receive a 150% welcome bonus (up to ৳8,000) on the first deposit. Playing regularly and keeping the account active allows you to reach higher VIP levels.
VIP weekly cashback credited to your account may be subject to specific conditions before it can be used. Read 39 bd's terms and conditions for details, or ask directly via live chat. In general, the conditions on VIP benefits tend to be easier to meet than those on the welcome bonus.
Section 02
Member Account
Frequently asked questions about registration, login issues, forgotten passwords, and using your account on a new device.
No, under 39 bd's rules each person may only open one account. Attempting to open multiple accounts using the same name, mobile number, or payment method may result in all accounts being suspended and accumulated bonuses being cancelled. See the terms and conditions for details.
Go to the 39 bd Login page and click the "Forgot password?" link. Enter your registered mobile number or email and an OTP or recovery link will be sent to you. Use it to set a new password. If you have trouble with the process, contact 39 bd live chat support — they will verify your identity and assist you.
First, clear your browser cache and cookies and try again. If that does not work, try a different browser or device. If the account has been temporarily locked, it will unlock after a set period, or you can contact 39 bd support. If you are using a VPN or proxy, turn it off and try again.
Yes, 39 bd accounts are protected by SSL encryption, so logging in from a new device is safe. However, an OTP verification step may be required the first time you log in from a new device. Always use the official site or the 39 bd App, and avoid logging in over public Wi-Fi.
Account verification at 39 bd is required before withdrawals can be processed. Verification is typically done using a National ID (NID) and the registered mobile number. Once verified, you can claim certain promotions, including a special birthday reward. Provide all details accurately to complete the process quickly.
Contact 39 bd support to temporarily or permanently close your account. Self-exclusion and cooling-off periods are also available as part of responsible gaming. It is advisable to withdraw any remaining balance before closing the account.
Section 03
Deposits
How to deposit via bKash, Nagad, Rocket, or Upay, the minimum deposit amount, and what to do if your deposit does not arrive — all questions answered.
Yes, Nagad is one of the main deposit methods at 39 bd. Payment can be made directly from the Nagad app or using a dial code. Make sure to use the correct payment reference number when depositing. A minimum deposit of ৳300 is required for the balance to appear in your account.
The minimum deposit at 39 bd for any game — slots, live casino, or sports betting — is ৳300. This applies across all payment methods, whether you use bKash, Nagad, Rocket, or Upay. A 150% bonus is available on the first deposit (up to ৳8,000).
39 bd does not charge any processing fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer fee — that depends on their own policies and is outside 39 bd's control. If you have any doubts, ask via live chat.
Deposits normally arrive within a few minutes. If the balance has not appeared after 15–20 minutes, contact 39 bd live chat with a screenshot of the payment and the transaction ID. If the correct reference number was used, the issue is usually resolved quickly.
39 bd currently supports four deposit methods: bKash, Nagad, Rocket and Upay. Among these, Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit is ৳300 for all methods.
Yes, the 150% welcome bonus (up to ৳8,000) is available when the first deposit is made using any approved method, including bKash. For example: deposit ৳1,000 and ৳1,500 in bonus is added, giving a balance of ৳2,500 — however, to withdraw the bonus, a wagering requirement of ৳1,500 × 15 = ৳22,500 must be met. Read the terms carefully before claiming the bonus.
Section 04
Money Withdrawal
You'll find withdrawal conditions, time limits, rules for withdrawing bonus winnings, and solutions to common issues here.
The standard withdrawal processing time at 39 bd is 5–30 minutes. This same time frame applies to all methods — bKash, Nagad, Rocket, and Upay. If your account verification is complete and all details are correct, the money usually arrives within this time.
The minimum withdrawal amount at 39 bd is ৳500. Requests below this amount are not accepted. Make sure your account has at least ৳500 in active balance before withdrawing, and check that any bonus wagering requirements have been met.
To withdraw winnings earned from a bonus, the wagering requirement must be met first. For the welcome bonus, the bonus amount must be wagered 15 times. For example: if you receive a ৳1,500 bonus, you must complete ৳22,500 in wagering before the bonus winnings become withdrawable. Conditions for other promotions may differ.
No, under 39 bd's rules withdrawals can only be made to a mobile wallet registered in the member's own name. This means you must withdraw to a bKash, Nagad, Rocket, or Upay account that matches the name and mobile number on your 39 bd account. Withdrawal requests to accounts in a different name will be rejected.
Common reasons for a cancelled withdrawal include: account verification not completed, wagering requirements not met, attempting to use a payment account in a different name, or suspicious activity detected on the account. Contact 39 bd live chat to find out the reason and resolve the issue.
Winnings from cricket betting are credited directly to your account balance. To withdraw, log in to your account, go to the withdrawal section, choose your preferred method (bKash, Nagad, Rocket, or Upay), and enter the amount. After submitting the request, the money is sent within 5–30 minutes.
Still have questions? We're ready to help
If you didn't find the answer to your question above, don't worry. The 39 bd support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Use live chat for the fastest response.
Live Chat Support
Click the live chat button on any page of the site to instantly speak with a 39 bd representative. Chat in Bengali — get quick solutions.
Email Support
For complex matters or complaints with documents, contact us by email. Emails written in Bengali are responded to.
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