39 bd Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the website https://39-bd.cam and related services operated by 39 bd ("we", "our"). This Policy describes what types of information we collect and how we manage it when you ("user", "you") visit our platform, register an account, or use any of our services.

By accessing our platform or using our services, you are considered to have accepted the terms described in this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

The services covered under this Policy include: all pages of the 39 bd website, mobile applications, customer support channels, and deposit or withdrawal activities. This Policy applies equally to users accessing from outside Bangladesh.

2 Types of Information Collected

39 bd collects user information in several ways. A breakdown by category is given below:

2.1 Information Provided Directly

Information you provide yourself during account registration and while using services:

• Full name, date of birth, and national identity card details (for identity verification)
• Mobile number and email address
• Residential address
• Payment method details — bKash, Nagad, Rocket, or Upay number
• Information provided when contacting the customer support team

2.2 Automatically Collected Information

When you browse our site, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system details
• Pages visited, click patterns, and session duration
• Login and logout timestamps
• Gameplay logs — which games were played and for how long

2.3 Information Received from Third Parties

In some cases we also receive information from external sources, such as transaction confirmation messages from payment processors and verification results from identity verification services. This information is used only to ensure the security of your account.

3 Purpose of Using Information

We use the information collected for the specific purposes described below:

3.1 Account Management

Personal information is needed to create your account, verify your identity, and ensure secure login. Identity verification is a mandatory step for every account on the 39 bd platform.

3.2 Processing Financial Transactions

Payment-related information is needed to correctly process deposit and withdrawal requests and to prevent fraud. Records of any transactions made through bKash, Nagad, Rocket, and Upay are retained for security purposes.

3.3 Providing Customer Support

If you contact us via live chat or email, your account-related information is used to give you the correct answer to your question or resolution to your issue.

3.4 Promotional Communications

With your consent, 39 bd may send information about various bonus offers or promotions to your mobile number or email. You can request to stop receiving these communications at any time.

3.5 Fraud and Abuse Prevention

Technical information is analysed to keep our platform secure and to detect multiple accounts or bonus abuse.

4 Information Storage and Security

39 bd places the highest priority on the security of user information. For this purpose we follow the technical and administrative measures listed below:

4.1 Encryption

All information exchanged through the website and mobile app is encrypted using SSL (Secure Sockets Layer) technology. Payment information is protected by an additional layer of encryption.

4.2 Data Retention Period

Relevant information is retained while your account is active. Even after an account is closed, financial transaction records are kept for the period required to meet applicable legal obligations.

4.3 Access Control

Only staff members who need it for their work can access your personal information. All staff are employed under a condition of maintaining confidentiality.

4.4 Responding to Security Breaches

If a data breach occurs, 39 bd will notify affected users as quickly as possible and take the necessary corrective action.

5 Sharing Information with Third Parties

39 bd never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

5.1 Payment Partners

Only the transaction-related information necessary to complete financial transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.

5.2 Identity Verification Services

Trusted third-party KYC (Know Your Customer) services may be used during the account verification process. These services receive information only for the purpose of confirming identity.

5.3 Legal Obligations

Information may be provided to authorities upon a court order or as required by applicable law. In such cases we provide only the information legally required.

5.4 Gaming Software Providers

Technical gameplay data — such as session duration and betting history — may be recorded in the technical systems of game developers. However, this does not include any information that identifies you personally.

6 Cookies and Tracking Technologies

The 39 bd website uses cookies and similar tracking technologies. These technologies help the site function correctly and improve the user experience.

6.1 Essential Cookies

These cookies are essential for carrying out the basic functions of the website — such as maintaining login sessions and security verification. Disabling them will prevent the site from working properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which pages are used most and how users navigate the site. The information collected in this way is fully anonymous.

6.3 Managing Cookies

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may make some services unavailable.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. Contact the customer support team and this information will be provided.

7.2 Right to Correct Information

If there is any incorrect information in your profile, request a correction. Additional verification may apply when changing identity-related information.

7.3 Right to Delete Information

If you request account closure, we will arrange to delete information that falls outside applicable legal obligations. However, we are required to retain financial transaction records for a set period.

7.4 Right to Withdraw from Promotional Communications

You can withdraw your consent to receive promotional messages at any time. This will not affect the normal operation of your account.

To learn more about responsible gaming on this site, read our Responsible Gaming Guidelines, which also describe how to manage your information and gaming limits.

8 Privacy of Minors

39 bd strictly does not provide services to persons under 21 years of age. Age is verified at the time of registration, and if any user opens an account with false information, immediate action is taken.

We do not knowingly collect or retain information from anyone under the age of 21 under any circumstances. If a parent or guardian believes their child has opened an account, please notify the customer support team immediately. All information from that account will be deleted.

Visit our About Us page to find out more about 39 bd's policies and values.

9 Policy Changes

This Privacy Policy may be updated as technology, laws, or our services change. After each update, the "Last Updated" date at the top of the page will change.

If there are any significant changes, 39 bd will notify you at your registered email or mobile number. Continuing to use the site after a change means you accept the new policy.

If you have questions about any part of the policy, look for answers in our FAQ section or contact customer support directly.

10 Contact

If you have any questions, comments, or requests to delete information regarding this Privacy Policy, please contact our customer support team. We provide assistance in both Bengali and English.

For privacy-related requests, we may need to verify your identity to ensure no one else can access your information.